Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Southern Girl Creative will need formal notification in writing to the company’s postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Southern Girl Creative within 14 days of such instruction being issued, will be liable for the full quoted cost of the project plus interest.
Southern Girl Creative considers the design project complete upon receipt of the customer’s signed Approval form or Upon final approval when the final draft has been sent via email. Other services such as printing, display panel production, filmwork, website uploading, publishing etc either contracted on the clients behalf constitute a separate project and can be treated as a separate charge.
Within 9 business days of receiving your company information and deposit Dani Sax will come up with concepts for your order. Once we have previews ready we will place these concepts on our website server for you to review (24hrs/7days). When we have received your feedback on these designs or concepts we will make any changes that you require (additional charges may be applied).
The client agrees to allow Southern Girl Creative all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords. The customer also agrees to allow Southern Girl Creative access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.
All the conent that will go into a website/flyer etc will be fully the responsibility of the client to provide efficient service. Text must be proofed and sent via email. IF the conent is not provided to us in a fashion that can be implemented into the site there maybe extra fees incurred in the readying of the content for publishing.
Any indication given by Southern Girl Creative of a design project’s duration is to be considered by the customer to be an estimation. Southern Girl Creative cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Southern Girl Creative for the initial payment or by date confirmed in writing by Southern Girl Creative.
The client agrees to Southern Girl Creative definition of acceptable means of supplying data to the company.
An account shall be considered default if it remains unpaid for 30 days from the date of invoice, or following a returned cheque. Southern Girl Creative shall be considered entitled to remove Southern Girl Creative and/or the customer’s material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries.
The customer will be provided with an Approval Form and Invoice prior to final publication. A 50% Non Refundable deposit is to be paid in advance to schedule all projects in each client will be provided with a client is after payment has been made. The final 50% payment is to be paid upon completion if the final payment is not paid within 7 days after we complete the project there will be an extra charge of 5% for every week until balance is settled.
Charges for any additional services over and above the estimated design, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.
Any time for work that is performed by Southern Girl Creative will be compensated out of the deposit. If the client is not satisfied with the work upon completion of the project we will continue to work until the client is satisfied. Any voluntary stopping of the project on the clients side will result in losing the deposit. If we choose to end the project before completion the 50% of deposit will be returned.